Terms & Conditions

1. Storefront Model (Assisted Ordering)

NUVAX operates this website as a digital product catalogue and assisted order inquiry storefront. Submitting an order inquiry on this website constitutes a purchase request, not an instantaneous automated financial transaction.

Our team verifies product batch availability, delivery timelines, and confirms order details directly with you via WhatsApp or phone call before dispatch.

2. Product Information & Natural Variations

Our products are crafted using pure cold-pressed botanical oils, herbal macerations, and steam-distilled essential oils. Because we avoid artificial synthetic dyes and chemical thickeners, slight natural batch variations in color and herbal fragrance are normal and testify to authentic natural harvesting.

3. Pricing & Taxes

All prices displayed are in Kenyan Shillings (KES) and are inclusive of applicable taxes. Delivery rates across Kenya and East Africa (Uganda, Tanzania, Rwanda, Ethiopia, Somalia & Sudan) are transparently communicated prior to final WhatsApp order confirmation.

4. Usage & Patch Test Advisory

While all our formulas are 100% plant-powered and free from harsh chemicals, individual skin or scalp sensitivities to natural botanical herbs can occasionally occur. We strongly advise performing a small patch test behind the ear 24 hours prior to regular use.

5. Queries and Support

For any clarification regarding your assisted order or our formulations, please reach out directly to our concierge team at +254 722 213087 or via WhatsApp at +254 722 213087.